Some call them call centers. Others call them contact centers. Here at The Dzapasi Group (TDG) we will occasionally use the terms interchangeably but we will primarily call them communication centers, a phrase we believe is more reflective of the variety of communications they handle (phone calls, live chat, email, etc.). The communication center industry has been around since the early 1960s. In the over six decades since its infancy, the industry has gone through leaps and bounds in terms of sophistication and capabilities as a result of the exponential technological advancements.
At TDG we are in no way re-inventing the wheels in terms of how communication centers operate but we are definitely aiming to be innovative and creating in how we work with the goal being to produce simplified, intuitive, and effective solutions.
TDG is very much capable of building communication centers from the ground up. We have some of the best architects and building constructors who can build communication centers of your own designs. We even have furniture makers on staff to craft for our clients the most wondrous working spaces. Our technical team can turn any room or hall into a beautiful well equipped communication center. Our software developers will create custom communication center software to suit the desired needs. Our trainers and support team members are available always to ensure that our clients know how to effectively work with our solutions. We are constantly thinking of how best to cover all the possible bases.
Please reach out and allow us to build for you the best possible communication center for your needs.
