We offer extensive premier training services for all communication center and data management / data analytics related services
Premier Training Services
To go along with all the services we provide, we do provide customized client trainings so that our clients can get the best out of their products. Some of our trainings include but is not limited to:
- Communication center etiquette
- Communication center basics
- Understanding the customer
- Dealing with challenging customers
- Product training
- Call center agent empowerment
- Clear communication
- Data management
- Data security
- Data analysis
- Research methods
- Critical thinking
- Collaboration
- Compliance training
- Time management
- Supervisors and managers coaching
- Team leadership
- Quality assurance
Training Methods
Employee training is a notable part of an organization’s growth and success. Employees that are well trained are happier and more productive. Our trainings are available to both individuals and organizations. Getting the right equilibrium of impact, understanding, and ease of implementation is important when considering which method of training will be most beneficial to both the business and the employees.
At TDG we employ a lot of different training methods. Each method has its own advantages and disadvantages. In consultation with the client, we settle for the most fitting method for the job.
There are four major learning styles:
- Visual – Learning by seeing or watching. Information is presented in graphic depiction such as arrows, charts, symbols, diagrams, and more.
- Auditory – Learning by hearing or listening to the information.
- Reading and Writing – Learners consume information best when its presented in words. They succeed with written information on worksheets, presentations, diaries, searching the internet, and other text-heavy resources. These learners perform very well on written assignments.
- Kinesthetic – Learning through action or by doing. Kinesthetic learners are hands-on and are all about doing things physically.
There are many types of learning. Here are some of the types of trainings we use at TDG:
- e-Learning or Technology-based training
- Simulation training
- Instructor-led training
- Coaching or mentoring
- Hands-on training
- Lectures
- Group discussions and tutorials
- Role playing
- Films and videos
All our trainings are quite enjoyable and very informative.
Knowledgebases
A knowledgebase is a repository of useful information that customers and employees can use to find answers to frequently asked questions relating to a topic, product, department, or service, by themselves. A well written and accessible knowledgebase should be the linchpin of any support teams’ self-service strategy. It should be designed in such a way that people can intuitively find solutions to their problems without having to ask for help.
At TDG, our clients collect vast amounts of data. We have observed how clients handle the data. We have come up with collections of answers to frequently asked questions, how-to guides, technical user manuals, and troubleshooting instructions. All these are at the disposal of all of our clients.
Why Choose Our Trainings
Our training staff has been deliberately and careful chosen. They are the best at what they do. Below are some of the reasons why you getting training from TDG is great value for you.
Expert Trainers
Our trainers are the best at what they do and have been in the training game for long time. With longevity come experience and with experience comes great instructors.
Communication Skills
The ability to effectively communicate without doubt is one of the most important and obvious trait of a good trainer. Our trainers are able to clearly and concisely deliver their trainings.
Flexible and Creative
Our trainers always find ways to plan their trainings around the client’s products and they deliver the material in the best way possible for the clients to understand.
Strong Content and Industry Knowledge
Our trainers have in-depth knowledge of the industry. They also have a pulse on learning trends.
Best Equipment
Our staff use the best available equipment when conducting trainings. Well put together equipment improves the engagement of the learners and plays a huge role in the success of the trainings.